General Terms and Conditions of Business

Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from Kayu-creation to consumers. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

Contractual partner

The contract of sale is concluded with Kayu-creation, owner: Emmanuelle Coutant, Lerchenweg 17, 68535 Edingen, GewA1nach§14.

Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order. By clicking the button [acheter/commander avec frais] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.


Delivery takes place worldwide with DHL. Delivery times are subject to agreement. We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.


Payment can be made either in advance, by credit card or Paypal. If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Prices and shipping costs

The prices stated on the product pages include the statutory value added tax and other price components. The shipping costs are clearly indicated on the following pages: cart and checkout.

Retention of title

The goods remain our property until full payment has been received.

Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions. If you, as a consumer, make use of your right of revocation pursuant to section 4.1 (German right), you shall bear the regular costs of the return shipment. In all other respects, the regulations apply to the right of revocation, which are reproduced in detail in the following.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us Kayu-creation, Lerchenweg 17 68535 Edingen , telephone number: 01736722343 , by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) of the receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

The General Terms and Conditions of Business were drawn up in German and then translated into other foreign languages.